Refund policy

Address: 1021 NE 178th Terrace, North Miami Beach, FL 33162, United States

We value your trust in our products and aim to ensure your experience with us is as smooth as possible. Please read our return and refund policy carefully to be fully informed about our terms and conditions.

1. Return Policy

1.1 Return Period

You can return an item within 30 days of receipt, provided that the item is in its original condition. This means:

  • The item is unused and undamaged.

  • The item is returned in the original packaging with all included accessories and documentation.

1.2 Non-returnable Items

The following items are not eligible for return:

  • Personalized products.

2. How to Initiate a Return?

  1. Contact us at info@chicbeautydepot.com with your order number.

  2. You will receive a return form and instructions to complete your return.

  3. Ensure the item is in its original condition and include a copy of the return form. If applicable, also include photos of any damage or defects.

Note: Shipping costs for returning items are the customer’s responsibility unless the item was delivered defective or the return is due to our error.

3. Refunds

3.1 Refund Conditions

  • After receiving and inspecting the returned item, you will receive a confirmation email.

  • If the item meets our return conditions, the refund will be processed within 10 business days via the original payment method.

  • Any original shipping costs will not be refunded unless the item was defective or damaged.

3.2 Partial Refunds

In some cases, only a partial refund will be granted, for example:

  • Items that are not in their original condition.

  • Items returned more than 30 days after delivery without prior approval.

3.3 Delays or Lost Refunds

If you have not received a refund after 10 business days, first contact your bank. For further support, please contact us at info@chicbeautydepot.com In rare cases, we will investigate with our payment processor.

4. Cancellations

4.1 Before Delivery

You can cancel your order before it is processed by contacting us at info@chicbeautydepot.com A full refund will be processed via the original payment method.

4.2 After Delivery

Follow the regular return process to return items and receive a refund.

5. Warranty and Defective Items

If an item is defective or damaged upon delivery, contact us within 7 days at info@chicbeautydepot.com Provide a detailed description and photos of the damage. We will offer a replacement item or a full refund, depending on your preference.

6. Contact Information

If you have any questions about our return and refund policy, please contact us via:

Company Name: Chic Beauty Market Inc

Address: 2780 SW 116th Ave, Davie FL, 33330 United States

Email address: info@chicbeautydepot.com

Phone: 469-897-0393

Company number: 933140092

Contact Us:

  • Contact Form
  • Opening Hours: Monday to Friday, 09:00 AM - 05:00 PM